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Enhance business performance by identifying bottlenecks and critical activities.
Discover the full potential of IBM Process Mining.
IBM entered the process mining market by acquiring myInvenio. By retrieving and elaborating data from IT systems and applications, IBM Process Mining empowers you to view maps of your business processes, identify inefficiencies and resources involved within workflows, optimize streamline and automate your business processes.
Process Workflow
Gain a better understanding of all your business processes with IBM Process Mining. Its Process Workflow features enable companies to break down step by step all the events performed to achieve a specific business goal. IBM Process Mining provides significant information on your company’s processes: the number of activities between two different events, the average duration, the maximum and minimum time for the activity to be completed. Graphically designing all the flows in a visual, easy-to-use fashion, helps users to visualize critical paths and compare the stream of activities to a predefined target model.
Leverage on IBM Process Mining to boost your employees' skills and know-how: its intuitive graphic design makes it the perfect tool to provide an efficent and effective process analysis on all your business processes and procedures.
IBM Process Mining saves you time in your process optimization activity.
Information Acquisition
IBM Process Mining extracts organizational processes and data from other companies’ systems, guaranteeing integration with main EPM and ERP products and other most common tools, such as PLM, CRMs, and MES.
Data Elaboration
Collected data are processed according to a model logic and translated into correlations and cause-effect relationships, automatically creating a process map.
Process Information
The resulting map of company’s processes highlights critical paths, variations and bottlenecks and enables to determine, among others, the average duration and the maximum and minimum time of activities.
Process Analysis
Process interdependencies are analyzed to suggest alternative paths of actions that avoid criticalities, enabling the users to examine each relationship and action undertaken with drill-down functionality. Act on process parameters modifying them and let the tool provide a simulation of the future process outcome.
As-is/what-if comparisons and Simulation
Use what-if process scenarios to compare activities, performances and costs of your current process. Act on process parameters modifying them and let the tool provide a simulation on the future process outcome.
Conformance checking
Compare process performance with a business reference model, spot unexpected behavior and uncover root causes of deviations that need to be standardized and perform root cause analysis to understand deviations that need to be standardized or eliminated.
RPA robotic process automation
Automate manual activities and improve the overall process flow by assigning repetitive or low-added-value actions to RPA bots. With RPA automation, you will free up people to spend their time on activities that require deeper thinking.
Data Analytics
GAIN VALUABLE OPERATING INSIGHTS OF YOUR PERFORMANCE.
IBM Process Mining reporting features deliver valuable process-related information to optimize your business performances. Its high customization level allows you to set the most suitable parameters to read and report information on an easy-to-use dashboard.
Leverage advanced analytics to understand why the events described in process workflow occur, what are the reasons behind them, and where and how much are you investing your money and time. IBM Process Mininguses visual maps, graphics, filters, and drill-down functionalities to facilitate companies’ decision-making process and help them gain a competitive advantage. Its modeling features and predictive functionalities enable organizations to analyze the effects of the decisions taken, evaluate possible future scenarios, and identify areas of improvement.
Resource Management
TACKLE YOUR RESOURCE MANAGEMENT CHALLENGES WITH INNOVATIVE, HIGH-PERFORMANCE ANALYSIS.
IBM Process Mining resource management feature links resources to specific tasks and tracks activity-related efficiency relying on real-time data coming from IT systems. It will become the key to your business people management helping your company to effectively manage multiple topics like segregation of duties and ultimately achieve sustainable efficiency.
DISCOVER ALL THE POSSIBLE LEVELS OF AGGREGATION PROVIDED BY IBM PROCESS MINING:
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INDIVIDUAL
Visualize how many activities rely on the same person, understanding the importance of single resources within your organization.
WORK-TEAM
Gain a better understanding of your teams’ composition, highlighting the workload for each team member and analyzing the interactions that take place within the team.
DEPARTMENT
Retrieve a complete view of the total workload of a department and analyze the segregations of duties, understanding how teams interact within different departments.
System applications
Use cases
Discover how IBM Process Mining can help different professionists in achieving their goals
You are the back-office manager in a bank, and you are responsible for the teams that manage customers’ accounts. Your SLAs have got worse for several months: times for opening and closing accounts are above regulatory thresholds and customer complaints are increasing. You need to figure out what is happening and solve the situation as soon as possible.
You are CIO in a major corporation, with a large IT help desk team responsible for ensuring that tickets are routed and solved quickly. Since your company uses an ever-growing number of complex applications, the number of tickets is continuing to grow and the NPS score for the help desk is decreasing. Given a not increasing budget, how do you make sure you can keep up with the company’s growth without a growing helpdesk team? IBM Process Mining could help you in figuring out what causes the delay and address the problem in the most efficient way.
You are responsible for a purchasing and accounts payable department. Despite all your efforts, you keep hearing reports highlighting purchases not complying with company directives. Moreover, many of your suppliers are being paid late and the number of due penalties is increasing. Where is the problem? How can you solve it once and for all?