Rely on our services to boost your Order to Cash Flow

As recent events are showing, the effective management of Order to Cash (OTC) process is becoming one of the top priorities for organizations. Its direct impact on customer relationship, on organizations’ bottom lines and on the other business processes make OTC a crucial aspect for companies all over the World. Mind the Value OTC Business Unit enables our customers to optimize their OTC flow, implementing new, cutting-edge technological solutions and improving company performance.

We guide your business

We can help you achieve amazing things

The optimization of OTC processes brings benefits throughout the entire company, enabling organizations to speed up and simplify order entry and improving cash flows. In addition, customer relationship is enhanced: a more effective Order to Cash management improves both customer service level and delivery date estimates. Moreover, companies can achieve an higher level of accuracy in inventory monitoring and improve their KPI analysis.

Process Map

We enable you to redefine your Order to Cash cycle leveraging on latest technologies, to improve your customer relationship and optimize your warehouse management.

Process

Order to Cash process includes all the business activities that take place to meet customer requests. This cycle begins when a customer places an order and ends with the payment for the good or service received, covering all the stages of customer purchase.

OTC Process1
OTC Process2

HOW WE DO IT

Among the different activities that are pivotal for an effective management of the Order to Cash flow, Mind the Value focuses on the following:

Order Management and Credit Management

The first part of the order cycle begins every time a customer orders a good or service from a company. After receiving the customer’s order, the company might conduct a credit review before accepting it.

Order Fulfilment, Shipping & Transportation

Once the customer’s reliability is verified, the goods are picked from the warehouse and the sales order is prepared for shipment. The product is then shipped to the customer in a timely fashion to guarantee the promised date.

Invoicing, Accounts Receivable and Collection

Once the order has been shipped, the company generates an invoice for the goods/services it included and sends it to the customer. The accounts receivables are posted waiting to receive the payment, that will be sent by the customer after the ordered good is received.

Reporting

By analyzing OTC process data, it’s possible to determine if the cycle is optimized and the impact on revenue and customers.

Offerings

We approach the business challenges leveraging innovation as a competitive advantage to help achieve the results, along with the right processes, the right technology and with the right strategy behind it. We know that every company is unique, and we work as partners with our clients to identify the solution that is best suited for their requirements.

Smart Sales

Smart Sales

Improve your customer relationship and your sales processes with Smart Sales, an advanced web solution designed to enhance Commercial Team’s performances. Discover more

ewm solution

EWM Solution

Optimize your Warehouse Management with our EWM Solution, an integrated software platform for flexible, automated support for processing goods and managing inventory. Discover more

Radiofrequency Solution

Radiofrequency Solutions

Design a radiofrequency solution that supports all warehouse activities guaranteeing the fully interface with SAP. Discover more

TM Solution

TM Solution

Improve your demand and shipment volumes forecast with our TM Solution, a Transportation Management System that can be completely integrated with SAP inbound and outbound processes.

Case Studies

Read more abour our case studies

Logistic Redesign

Logistic Redesign

We adopted our BPMI methodology to help one of our clients to re-design its Production-Logistics process. The objective was to reduce not sellable products stored in the warehouse, managing the occasional production with a correct segregation of duties. To achieve this, new business and ERP procedures were studied and implemented, leading to a considerable reduction of not sellable stock in inventory. BPMI activities also increased awareness on production procedures to reduce the generation of this kind of stock and led to a correct segregation of cost and responsibilities.

full traceability

Full traceability

Our BPMI approach was deployed to guarantee a full traceability from Customer PO till raw materials and components used to produce our client’s shipped products. The main goal of the project was to effectively record product history, being also able to identify the responsible of any non-conformity. The incoming process of raw materials and components was enhanced through the analysis and implementation of new business and ERP procedures. As a result, our client was provided with greater process awareness, together with the ability to rely on the full traceability of its products to reply to customers complains.

delivery tracking process

Delivery Tracking Process

In order to have the entire history of an order in one place, one of our clients relied on our BPMI offering to optimize its delivery tracking process. With our support, the information collected from the carriers via web and on mobile application were recorded on the company ERP: this guaranteed an effective tracking of the order till its deliver to the customer. The main benefits for our client were an improved reporting and a consistent reduction of the information collection process, together with a more effective reaction to customers’ complaints.

Logistic Redesign

Logistic Redesign

We adopted our BPMI methodology to help one of our clients to re-design its Production-Logistics process. The objective was to reduce not sellable products stored in the warehouse, managing the occasional production with a correct segregation of duties. To achieve this, new business and ERP procedures were studied and implemented, leading to a considerable reduction of not sellable stock in inventory. BPMI activities also increased awareness on production procedures to reduce the generation of this kind of stock and led to a correct segregation of cost and responsibilities.

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